The Role
Helps run one of Rapha's clubhouse spaces day to day — shop floor management combined with keeping the space working as a hub for the local Rapha Cycling Club community. The role covers both commercial performance and managing the team.
Responsibilities
- Manage and coach the clubhouse team day to day
- Deliver customer service standards across retail and clubhouse operations
- Identify local commercial and community opportunities to grow the business
- Maintain operational standards, stock and loss-prevention policies
- Support delivery against sales, membership growth and customer satisfaction targets
What you'll need
- Supervisory experience in a luxury or premium retail environment, with a track record of developing staff
- Commercial awareness across apparel and food & beverage retail
- Strong organisational skills and attention to detail
- Confident communicator, comfortable building relationships with customers and the local cycling community
- Comfortable working with Mac and MS Office
Benefits
- 50% staff discount and an annual clothing allowance
- Bonus scheme of up to 5% of salary
- Free Rapha Cycling Club membership
- Bike racing entry expenses, £35 per entry
- Pension scheme, enhanced parental leave and mental health support
About Rapha
A cycling apparel and lifestyle brand built around the Rapha Cycling Club, running retail clubhouses that double as community hubs for members alongside its retail business.
How to apply
Apply via the Rapha careers site. No closing date stated.
