About Alpkit
Alpkit's customer support team operates from the Alpkit Campus in Newthorpe, Nottingham (NG16), handling enquiries across email, live chat and phone.
The Role
A full-time, hybrid customer support role (minimum three days on-site) covering the purchase and delivery journey, aftersales care under the Alpine Bond warranty programme, and order and payment queries.
At a glance
- Location: Newthorpe, Nottingham — hybrid (min. 3 days on-site)
- Contract: Full Time
- Salary: Not stated
- Closes: —
Responsibilities
- Handle customer queries via email, live chat and phone
- Guide customers through the purchase and delivery process
- Manage aftersales care and warranty claims under the Alpine Bond programme
- Process payments and resolve order issues
- Advise customers on products
What you'll need
- Proficiency with Word, Excel and Mac-based applications
- Fluent written and spoken English with strong communication skills
- Customer service or retail experience (preferred)
- Interest in adventure sports or the outdoors
- Problem-solving ability and a collaborative approach
How to apply
Send a CV and cover letter — including a personal story such as a recent trip or gear repair — to jobs@alpkit.com.
